Help Center
Frequently Asked Questions
Everything about shopping, digital downloads, creators, and Roundsly software.
How do I find resources for my specialty?SHOPPING
Open the Marketplace and use Shop by Specialty - 119 specialties, each with the study guides, references, and creators working in that field.
Do I need an account to buy?SHOPPING
No - you can check out as a guest. An account lets you re-download purchases and track orders.
How do digital downloads work?DIGITAL DOWNLOADS
After checkout you receive an instant download link by email. Files are yours to keep, with free updates to the same edition.
What file types do you sell?DIGITAL DOWNLOADS
Most resources are PDFs designed for both printing and digital annotation. Some templates ship as spreadsheets.
Are study guides PANCE/PANRE aligned?STUDY GUIDES
Yes - guides are written by practicing clinicians and organized around board-relevant, high-yield topics. They are study aids, not a replacement for formal training.
Can I preview a guide before buying?STUDY GUIDES
The Free Resource Library will carry real sample pages from full guides. It opens soon - leave your email there and you will be told the day it does.
Are the free resources really free?FREE RESOURCES
Yes - free samples cost nothing. You may be asked for an email so we can send the download link and future free drops.
What is Roundsly AI?SOFTWARE & AI
A clinician-focused AI suite. Roundsly Wealth, OfferCheck, and Interview Prep are live now, and free launch access is on the Roundsly AI page.
Are the downloadable software tools available now?SOFTWARE & AI
They are in active development and shown as coming-soon placeholders. Join the product drop list to be notified at launch.
Do the software tools work offline?SOFTWARE & AI
Yes - they are designed as offline-ready workspaces that run on your own device.
Are Roundsly tools medical, legal, or financial advice?SOFTWARE & AI
No. All Roundsly products, resources, and tools are for educational and informational purposes only. Consult qualified professionals for clinical, legal, financial, tax, career, or employment decisions.
Is the marketplace open?CREATORS
Yes. The Roundsly Marketplace is live and selling now, and founding creator applications are open alongside it.
How do I become a creator?CREATORS
Apply on the creator application page. Every application is reviewed by hand - credentials, samples, quality - before a shop goes on the shelf.
Do you guarantee sales or income?CREATORS
No - Roundsly promotes creator products across its network but does not guarantee income, sales volume, or product performance.
What is the refund policy for digital products?REFUNDS
Digital products are generally non-refundable once downloaded. If a file is corrupted or you received the wrong product, contact support and we will make it right.
What about apparel and physical products?REFUNDS
Physical products follow the standard return window listed on the product page. See the Refund Policy for details.